KeySkills:

SMARTLINK IOT, IOT MACHINE CONNECTIVITY TECHNOLOGIES, MESSAGE QUEUING TELEMETRY TRANSPORT, REPRESENTATIONAL STATE TRANSFER, OPEN PLATFORM COMMUNICATIONS UNIFIED ARCHITECTURE, TECHNICAL TROUBLESHOOTING, CUSTOMER SERVICE, LEVEL 2 TECHNICAL SUPPORT, FAILURE ANALYSIS, DATABASE QUERYING, SQL, TECHNICAL, MARKETING CONTENT DEVELOPMENT

Job Description:

• You will offer 2ndline technical and customer support in solving complex problems with our worldwide customer center’s SMARTLINK champions.

• You will continuously help improve the overall product quality through a proactive reporting follow-up. This includes analyzing failure reports and the behavior of our connected equipment. You are a key contributor in the technical committee meetings (TCM) and participate in the product quality meetings (PQM).

• You will play an active role in product development to assure exceptional serviceability by giving key input in the project team meetings (PTM and PCM).

• You will develop and provide technical and marketing training, troubleshooting guidelines, video instructions, following our CTS divisional strategy.

• You will collaborate with all stakeholders (cross-departmental and cross-divisional) To succeed, you will need

• A bachelor's degree in computer science, engineering, or a related field.

• At least 3 years of experience in customer service or technical support, preferably in the IoT domain.

• A thorough technical understanding of IoT machine connectivity technologies, such as MQTT, REST, OPC UA, etc.

• A basic understanding of SQL commands to query databases that will allow you to troubleshoot issues.

• Strong English verbal and written communication skills, and the ability to explain complex technical concepts in a clear and concise manner.

• An eagerness to help customers, help improve the product, and learn new skills.

• We are looking for a customer-centric, down-to-earth and dynamic person, a result-driven, radiant personality who leads by example. Someone who thinks of solutions instead of problems and is excited to take on small and bigger projects together with the global product development team. Attitude is key! Even if you don't meet all the requirements but are eager to learn, we would love to hear from you

TECHNICAL SKILLS

IOT CONNECTIVITY TECHNOLOGIES

• MQTT (Message Queuing Telemetry Transport): A lightweight messaging protocol for small sensors and mobile devices.

• REST (Representational State Transfer): A protocol for building web services.

• OPC UA (Open Platform Communications Unified Architecture): A machine-to-machine communication protocol for industrial automation.

TECHNICAL TROUBLESHOOTING

• Level 2 Technical Support: Ability to handle complex issues beyond the initial support level.

• Failure Analysis: Experience in diagnosing and analyzing problems in IoT devices and connected equipment.

DATABASE QUERYING

• Basic SQL Knowledge: Ability to perform queries to extract and analyze data from databases for troubleshooting purposes.

TECHNICAL AND MARKETING CONTENT DEVELOPMENT

• Training Materials: Ability to create technical documentation, troubleshooting guidelines, and video instructions.

SOFT SKILLS

COMMUNICATION SKILLS

• Verbal and Written English: Ability to clearly explain technical concepts to both technical and non-technical audiences.

• Customer Service: Excellent skills in managing customer inquiries and providing high-quality support.

COLLABORATION AND TEAMWORK

• Cross-Departmental Interaction: Experience working with various teams and stakeholders to improve product quality and serviceability.

• Technical Committee Meetings: Ability to contribute to meetings focused on product quality and development.

PROBLEM-SOLVING ATTITUDE

• Solution-Oriented: A proactive approach to identifying and resolving issues rather than focusing on problems.

• Dynamic and Eager to Learn: Openness to new skills, techniques, and technologies.

PROJECT INVOLVEMENT

• Product Development: Participation in project team meetings to provide input and improve the product based on customer feedback and technical observations.

• Personal Attributes

CUSTOMER-CENTRIC AND DYNAMIC PERSONALITY

• Result-Driven: Focused on achieving goals and delivering high-quality results.

• Radiant Personality: A positive and energetic attitude that inspires and motivates others.

EAGERNESS TO LEARN AND GROW

• Attitude Over Experience: Willingness to develop new skills and take on both small and large projects as part of the global team. These skills and attributes combine to form a well-rounded Support Engineer capable of providing exceptional customer service while actively contributing to the improvement and development of IoT products.

Note:

(i) Our client is looking for immediate & early joiners.

(ii) Having LinkedIn Profile is a must.

(iii) Being an immediate & high priority requirement interested candidates can share their Resumes with Photograph in word doc. format and the details are enclosed as below: