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ORACLE SERVICE DELIVERY MANAGER REQUIRED FOR OUR MNC CLIENT IMMEDIATELY:-

Experience: 20+ YEARS

Location: CHENNAI

CTC TO BE OFFERED : Mention your Current & Expected CTC

Notice Period: IMMEDIATE TO 30 DAYS

PREFERENCE FOR CANDIDATES FROM TOP COMPANIES

KeySkills:

ORACLE ERP, SERVICE MANAGEMENT, CLIENT RELATIONSHIP MANAGEMENT, LEADERSHIP, PROJECT MANAGEMENT, HANDLING MULTIPLE ACCOUNTS, ON-PREMISES, CLOUD, TEAM MANAGEMENT, STAKE HOLDER MANAGEMENT, WBS MANAGEMENT, METRICS REPORTING, ASM ENGAGEMENTS, SUPPORT ENGAGEMENT, EXECUTION, RESOURCE FULFILLMENT, TASK ALLOCATION

Job Description:

20+ Years of experience in managing large engagements only in- Oracle ERP (Om-Prem or Cloud is fine).

SKILLS REQUIRED:

Service Management: They should have a deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. This includes incident management, problem management, change management, and service level management.

Client Relationship Management: Service Delivery Managers need strong interpersonal and communication skills to build and maintain relationships with clients. They should be able to understand client requirements, manage expectations, and ensure client satisfaction throughout the service delivery process.

Leadership: They should possess leadership qualities to guide and motivate their team members. This includes the ability to delegate tasks, provide clear directions, and inspire collaboration and teamwork.

Project Management: Service Delivery Managers often oversee multiple projects or initiatives. They need strong project managementskills to plan, organize, and coordinate resources, timelines, and deliverables.

Problem-Solving: Service Delivery Managers should be adept at analyzing complex situations, identifying problems, and proposing effective solutions. They should have the ability to think critically and make decisions quickly to address service-related challenges.

Financial Management: They should have knowledge of budgeting, cost management, and financial planning to ensure that service delivery stays within budget and aligns with financial goals.

Continuous Improvement: Service Delivery Managers should have a mindset of continuous improvement. They should proactively identify areas for improvement, implement process enhancements, and drive efficiency in service delivery.

Technical Knowledge: While not always required to be hands-on with technical aspects, having a good understanding of IT systems, infrastructure, and emerging technologies can be valuable in understanding the service delivery landscape and effectively communicate with technical teams.

ROLES & RESPONSIBILTIES:                                                                                                                                       

Delivery Manger with minimum 18-20+ yrs of experience in AMS/Production support area. Experience and ability to lead a team of 200-250+ members team.

Experince in leading multiple project accounts simultaneously.

Strong Technical or Functional knowledge in Oracle Application, Cloud SCM, MFG and Finance area, should have experience in working Oracle Apps On Premise, cloud applications.

Should have experience in preparing RFPS, building, Proposals in Service delivery area with various Pricing options.

Should have exp.in WBS management

Should have done Metrics reporting for ASM engagements

Bring in operational efficiencies in support engagement

Should have excellent execution skills with respect to resource fulfillment, task allocation etc.

Ensure high level of customer satisfaction through seamless delivery.

Manage customer relationships through regular communication with clients.

Manage and resolve escalations and issues raised by customers.

Prepare and report process performance metrics to stakeholders, SLA, KPI Governance, Monthly & Quarterly presentations to Internal & external stakeholders.

Identify better ways to deliver anticipated customer needs or to deliver existing services that target customers value.

Analyze customer feedback at desired intervals and initiate ways to improve the score. Account Mining Proactively identify opportunities for additional business with customer.

Adopt best practices from other processes/ verticals etc, Share value addition and best practices across teams.

Identify & Optimize key cost drivers, Identify opportunities for Growth.

Participate in management discussions (Governance discussion, Management forums with customer).

Effective forward planning in terms of process delivery, people & client engagement.

Manage Service Level Agreements / metrics as agreed upon with the client.

Note:

(i) Our client is looking for immediate & early joiners.

(ii) Having LinkedIn Profile is a must.

(iii) Being an immediate & high priority requirement interested candidates can share their Resumes with Photograph in word doc. format and the details are enclosed as below:

To Apply

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